Frequently Asked Questions
Everything you need to know about your Schleich® fashion experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our online portal to generate a prepaid return shipping label.
Are Schleich® garments true to size?
Most of our apparel follows standard international sizing. We recommend checking our detailed size guide located on each product page to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What sustainable practices does Schleich® implement?
We are committed to ethical fashion by using organic cotton, recycled polyester, and eco-friendly packaging to minimize our environmental footprint.