Returns & Exchanges

At Schleich®, we want you to love your fashion pieces as much as we do, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed items. If your order doesn't meet your expectations, simply follow our streamlined process to ensure a quick refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are still attached, and affix the return label to the outside of the box.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed.